RETURNS & REFUNDS

At Monnalisa Studios, our primary goal is to ensure your complete satisfaction with our digital and virtual products. If, for any reason, you are not entirely happy with your purchase, we offer a straightforward Returns and Refunds policy. Please review the following guidelines:

  1. Eligibility for Returns: Our digital and virtual products are non-tangible items; therefore, physical returns are not applicable. However, if you encounter any technical issues or the product does not meet your expectations, please get in touch with our customer support team at support@monnalisastudios.com. We’ll work with you to resolve the issue promptly.
  2. Requesting a Refund: To request a refund, please email refunds@monnalisastudios.com within 30 days of your purchase. In your email, include your order number, the reason for the refund request, and any relevant details.
  3. Refund Processing: Once your refund request is approved, we will process the refund within 5 to 7 business days using the original payment method. For downloadable products, please note that the refund will be issued only if you haven’t downloaded the product before the refund request.
  4. Virtual Services: If you have availed of virtual services from Monnalisa Studios and are dissatisfied with the experience, please get in touch with us at support@monnalisastudios.com to discuss your concerns. We will try to address any issues and find a suitable resolution.
  5. Non-Refundable Products: Some products or services may be marked as non-refundable due to their nature or licensing restrictions. Please check the product description before making a purchase.
  6. Customer Support: If you have any questions or need assistance regarding returns and refunds, don’t hesitate to contact our friendly customer support team at support@monnalisastudios.com. We are here to help and ensure you have a positive experience with us.

We are committed to providing high-quality products and services, and your satisfaction is our priority. Thank you for choosing Monnalisa Studios, and we hope to continue serving your creative needs in the future.

Note: This Returns and Refunds policy is subject to change without prior notice. Please refer to the most recent version available on our website for the latest updates.

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