ORDER CANCELLATION

At Monnalisa Studios, we understand that circumstances may change, and you might need to cancel your order. We aim to make the process as simple and straightforward as possible. If you wish to cancel your order, please review the following guidelines:

  1. Cancellation Period: You can request an order cancellation within 24 hours of placing your order. After this period, your order may have been processed, and the products or services may have been delivered or made accessible to you.
  2. How to Request Cancellation: To initiate an order cancellation, please send an email to cancel@monnalisastudios.com. In your email, include your order number, the products or services you wish to cancel, and the reason for cancellation (optional but helpful for our team).
  3. Eligibility for Refunds: If your cancellation request falls within the specified time frame and your order has not been processed or delivered, you may be eligible for a full refund. Refunds are typically processed within 5 to 7 business days through the original payment method for downloadable products.
  4. Virtual Services: For virtual services, such as personalized consultations or workshops, the eligibility for refunds may vary depending on the stage of service provision. You may receive a full refund if the service has not been rendered yet. However, a partial refund or credit may be offered at our discretion if the service has already been provided.
  5. Downloadable Products: If you’ve already downloaded digital products before requesting cancellation, we cannot provide a refund as the products have been delivered and accessed.
  6. Contact Customer Support: If you have any questions or concerns regarding your order cancellation, please reach out to our customer support team at support@monnalisastudios.com. We’ll be happy to assist you throughout the process.

We value your satisfaction and want to ensure you have a positive experience with Monnalisa Studios. We appreciate your understanding of our order cancellation policy, which helps us maintain a streamlined and efficient service for all our customers.

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