FAQ

1. What is Monnalisa Studios?

Monnalisa Studios is a creative hub offering a wide range of digital and virtual products and services for designers, artists, and enthusiasts. We provide digital art assets, design templates, virtual workshops, and personalized design consultations to elevate your creative projects.

2. How do I make a purchase?

Making a purchase at Monnalisa Studios is simple:

  • Browse our collection and select the products or services you wish to purchase.
  • Click on the “Add to Cart” button to add items to your shopping cart.
  • Review your selections and proceed to checkout.
  • Enter your billing information and payment details.
  • Once the payment is processed, you will receive an order confirmation email with download instructions (for digital products) or details for virtual services.

3. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) and payments through Stripe for secure and seamless transactions.

4. Are there any shipping fees?

Since all our products and services are digital or virtual, no shipping fees are involved. You will receive digital downloads instantly, and virtual services are scheduled based on your preferences.

5. Can I cancel my order?

You can request an order cancellation within 24 hours of placing your order. After this period, your order may have been processed, and cancellations may not be possible. Please refer to our “Order Cancellation” page for more details.

6. Do you offer refunds?

We offer refunds in certain circumstances. You may be eligible for a refund if you encounter technical issues with digital products or are dissatisfied with virtual services. Please review our “Returns and Refunds” policy for more information.

7. How do I access my purchased digital products?

After completing your purchase, you will receive a confirmation email with download links for your digital products. Additionally, all your purchased products will be accessible in your Monnalisa Studios account if you created one during checkout.

8. Can I use digital products for commercial purposes?

The licensing terms for our digital products vary based on the product type. Some items may be available for commercial use, while others may only be intended for personal use. Please check the product descriptions or licensing information for each product.

9. Do you offer customization services?

We currently do not offer direct customization services for our products. However, our design templates are fully editable, allowing you to customize them according to your needs.

10. How do I participate in your referral program?

To participate in our referral program, log in to your account and access the referral section. You’ll find a unique referral link to share with your friends there. When they purchase using your link, you and your friend will receive a discount on your next orders.

11. Can I get personalized design consultations for my specific project?

Yes, we offer personalized design consultations where our team of experts will work closely with you to understand your project requirements and provide tailored design solutions. Contact us at consult@monnalisastudios.com for more information.

12. How can I stay updated on new promotions and offers?

Stay informed about our latest promotions, offers, and giveaways by subscribing to our newsletter and following us on our social media channels.

13. How do I contact customer support?

You can reach our customer support team at support@monnalisastudios.com for any questions, concerns, or inquiries. We are dedicated to providing excellent customer service and prompt assistance.

We hope this comprehensive FAQ section addresses most of your queries. If you have any other questions, feel free to reach out to us. Thank you for choosing Monnalisa Studios to support your creative endeavors!

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